Communication Skills

Our range of communication skills courses is targeted, short and punchy, with bite-sized modules and interactive exercises to help you understand and practise your new skills.

Effective Business Writing: Engaging the Reader [Course code: CC1]

£199

This course will show you how to write and make your content relevant for a professional audience. We introduce a dependable process for writing good content, show you how to structure it, and provide tips on how to compete with the human tendency to skim-read.

We also focus on best practices for writing emails and how to proofread your – and others’ – writing.

Key topics:

• The key principles of effective business writing
• Methods and tips to improve your business writing
• How to identify problems in writing

What You Say & How You Say It [Course code: CC2]

£199

Develop highly effective meeting skills in-person or online, internal or client-facing, with this practical course. It identifies some of the challenges you may face in conducting in-person meetings, guiding you through how best to conduct and structure a meeting.

We also offer thoughts on how best to present or introduce yourself, in person or online.

Key topics:

• Conducting and structuring successful meetings.
• The impacts of communication methods and human behaviour
• Your communication style and how best to present yourself

Negotiation: Approach & Style [Course code: CC3]

£199

This practical module explores the essential components of effective negotiation.

You will examine various negotiation styles and strategies, with a focus on identifying and refining your own default approach.

The course also offers actionable insights on initiating negotiations effectively and highlights the significant role of body language in the process.

Key topics:

• Different negotiating styles and strategies
• How to plan, prepare and start a successful negotiation
• The impact of body language on your negotiation

Negotiation: Closing the Deal [Course code: CC4]

£199

In this short course, we explore how to navigate complex and challenging issues that often arise during negotiations.

You will learn strategies to move past impasses and deadlocks, steering discussions toward a successful agreement.

We also delve into the tactics and tricks some negotiators may employ, offering effective countermeasures to ensure a fair outcome.

Key topics:

• Common negotiating techniques and the challenges they present
• How to handle impasse, deadlock and deceptive tactics
• How to successfully close a negotiation

Live online 90-minute workshops, led by an experienced tutor and packed full of interactive activities and tangible takeaways that can be immediately applied.

Report Writing [Course code: CM1]

£89

This masterclass will teach you how to structure and write a professional report that contains all relevant information in a logical and accessible format. Join and get equipped with the tools you need to write reports that your professional audience wants to read.

Presenting [Course code: CM2]

£89

Speaking in front of an audience is daunting even for the most eloquent. This masterclass will give you tips and discuss best practices on structuring a presentation, as well as how to present in a more confident, efficient and memorable manner. The class is interactive and practical.

Identifying Your Strengths: Confidence Through Self-Awareness [Course code: CM3]

£89

In this masterclass delivered by Jay Paul Skelton from The Royal Central School of Speech and Drama (CSSD), you’ll delve into your own values, strengths and personal narratives, fostering a strong sense of self-awareness that can lead to anxiety reduction and enhanced confidence in a variety of professional environments.

Reading the Room: Communicating Effectively With Others [Course code: CM4]

£89

Delivered by Jay Paul Skelton from CSSD. You will learn how vocal modulation and body language can support effective communication.

Through practical exercises, you’ll enhance your articulation and vocal variety to effectively convey your message and project confidence and credibility in any situation.

We have created bundles with our most popular course and masterclass combinations. They’re even more cost-effective and help you plan your training over the next few months.

Bundle CP1

£269

Package includes:

• Course: Effective Business Writing – Engaging the Reader
• Masterclass: Report Writing

Bundle CP2

£269

Package includes:

• Course: What We Say & How We Say It
• Masterclass: Presenting

Bundle CP3

£269

Package includes:

• Course: Negotiation Skills: Approach & Style
• Masterclass: Identifying Your Strengths: Confidence Through Self-Awareness

Bundle CP4

£269

Package includes:

• Course: Negotiation Skills: Closing the Deal
• Masterclass: Reading the Room: Communicating Effectively With Others

Package CP5

£529

Package includes:

• Course: Effective Business Writing: Engaging the Reader
• Course: What You Say & How You Say It
• Masterclass: Report Writing
• Masterclass: Presenting Skills

Package CP6

£529

Package includes:

• Course: Negotiation Skills: Approach & Style
• Course: Negotiation Skills: Closing the Deal
• Masterclass: Identifying Your Strengths: Confidence through Self-Awareness
• Masterclass: Reading the Room: Communicating Effectively with Others