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ITIL® 4 Foundation

Study Method Online
Provider Career Smarter
Recognition PeopleCert (on behalf of AXELOS)
Start Date Enrol anytime
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Course overview

The ITIL 4 Foundation course introduces learners to the globally recognised ITIL framework, which helps organisations manage and optimise IT services in a structured and value-driven way. ITIL is the world’s most widely adopted approach to IT Service Management (ITSM), making this course ideal for anyone working in IT, tech support, or service delivery roles.

ITIL 4 shifts the focus from processes to practices and holistic service value systems, aligning IT more closely with overall business objectives. Whether you’re new to ITSM or looking to formalise your knowledge, this certification provides a strong foundation for future career growth.

Professionals holding the ITIL 4 Foundation certification can typically earn between £35,000 and £55,000 per year in roles such as IT Support Analyst, Service Desk Lead, or IT Operations Coordinator. It’s also an excellent launchpad for higher-level ITIL certifications and management roles.

Who's It For?

  • IT professionals working in support, operations, or service delivery
  • Aspiring IT managers or service desk staff
  • Business professionals seeking a structured understanding of ITSM
  • Project or change managers working alongside IT teams

Job outcomes

  • IT Support Analyst
  • Service Desk Manager
  • Incident or Problem Manager
  • Change Coordinator
  • IT Operations Analyst

Want to see more job outcomes and how your future could change?

What you'll learn

  • The key concepts and guiding principles of ITIL 4
  • The four dimensions of service management
  • The ITIL service value system (SVS) and service value chain
  • Key ITIL management practices and terminology
  • How ITIL supports digital transformation and business value

Recognitions

PeopleCert (on behalf of AXELOS)

Accredited/ Certified by PeopleCert (on behalf of AXELOS)

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online
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Duration study load

20–25 hours of online self-paced learning. You’ll have 12 months’ access to complete the course in your own time.

Delivery

Online

Entry requirements

  • No prerequisites.
  • Suitable for anyone interested in IT service management, regardless of technical background.

Find out more about the entry requirements for this course

Pathways

  • ITIL 4 Specialist or Strategist modules
  • ITIL 4 Managing Professional
  • ITIL 4 Strategic Leader

Course features

  • Recognised course content
  • Official exam included
  • Shareable digital badge
  • 12 months of access
  • Letter of attendance

Assessment

  • One multiple-choice exam
  • 60 minutes duration
  • 40 questions, with a 65% pass mark (26 correct answers)
  • Closed-book, online proctored exam

Payment options

Course fees: £495

  • One-time payment
  • Interest-free monthly instalments available (typically over 3–12 months)

Find out more about the payment options for this course

About Career Smarter

Career Smarter is a leading UK-based online learning company focused on delivering flexible and affordable training solutions. Our mission is to empower learners with career-boosting qualifications that fit around their lifestyle and goals. Every learner is assigned a dedicated account manager to ensure they have the support and resources they need to succeed from day one. We believe in partnering with each individual on their learning journey — offering expert guidance, recognised content, and a commitment to delivering results that help learners achieve real career progress — whether that's landing a job, getting promoted, or gaining the confidence to take on new responsibilities.

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